Impact-First™ Services
Maximize impact with tailored, expert support.
Before, during, and after project deployment, Dharma Platform provides the customer service support, tools, and training resources necessary to enable your organization’s impact-first goals.
Professional Services
Dharma Platform's team is equipped with the expertise and technology to successfully deploy your app to the field for real-time data collection, management, and analysis.
Comprised of data scientists, public health experts, medical doctors, humanitarians, and ICT4D implementation specialists with decades of experience, our team has successfully supported a range of development, humanitarian, and global health projects and programs across 6 continents.
Design & Strategy
Based on your project requirements, a customized Impact-First digital evaluation, optimization, and assessment strategy will be determined, reflecting current-state and future-state impact goals for your digital transformation.
Implementation
Deploy your tailored app to the field, custom-designed to mitigate risk and optimize data collection workflows across projects and user types.
Training
Remote and onsite tailored software training for project implementation will grow your team’s comfort with the Dharma Platform web and mobile app for seamless integration into your data collection efforts.
Customer Success & Support
24/7 Online chat availability for customer support inquiries.
Dedicated customer success manager to ensure strategic alignment and impact goal achievement.
Remote and onsite technical account management assistance available as needed.
Project-Based Services
Customized ad-hoc services designed and tailored specifically for the needs of your Impact-First Organization.
Data Science
Services
Custom script building for data visualizations, analysis, and third-party integrations to deliver tailored data analysis and insights.
Integrations into third-party tools like Tableau and Power BI.
Connect into downstream apps for machine learning and GIS mapping capabilities.
Digital Transformation Services
Current-State assessment intended to diagnose system gaps and identify opportunities to optimize and refine user journeys, reports, and analytical outputs.
Data Migration with data audit, scoping, cleaning, and import services into Dharma Platform.
Schema mapping and de-duplication of data for historical data ingestion.
Impact-First™ Digital Evaluation
Comprehensive data preparedness evaluation to inform a tailored app experience.
Workflow analysis and optimization strategy that accounts for risk mitigation.
Impact-First™ digital evaluation to determine impact goals as they pertain to the UN’s Sustainable Development Goals (SDGs), M&E frameworks, and organization-specific LogFrames.
Additional Advisory & Implementation Services
Best-practice advisory services to expertly guide you through your Impact-First digital transformation.
Annual activity report and quarterly reviews for activities summary, feedback, and product success for future project planning and improvement.
Recommendations and recruitment of necessary hardware and staffing at the local, programmatic, and collector levels.
Translation services for both the integration of pre-translated instruments and hard translations for validation of second languages.
Project management services with light staff handling with options for more robust direct staff oversight.
"It was really powerful to co-create the form with the assessors, and for folks to see the changes the same day was amazing. It made it more likely that we will participate in these types of co-creating experiences, which will lead to better data collection and user experience."
Mollie Woods
M&E, Knowledge Management & Learning Advisor
